Digital360 Platform
Autor: Civica
Delivering end-to-end citizen services through automation and cloud technology.
A single corporate solution to capture, deliver and
communicate data across your organisation
Digital360 is a cloud-enabled multi-channel single
integrated digital platform directly supporting all touch points, with powerful
automation, workflow and integration at its core. Capturing, delivering and
communicating end-to-end services from initial point of contact through to
successful fulfilment; supporting your cloud, digital transformation and
customer service strategies.
Delivering responsive services
A simple and intuitive user experience for your citizens,
employees and partners to facilitate digital transformation, channel shift and
business process automation to drive efficiencies, consistent and enhanced
service delivery. Enquiries and requests can be dealt with quickly and
effectively, improving customer satisfaction and managing the evolving demand
on council services.
Streamlining business processes
Powerful and customisable low code forms and workflows
enable the automation of consistent business processes plus flexible
integration capabilities provide essential information when it’s required. Both
improve support for citizens and staff from front to back office, strengthening
process transformation and delivering service efficiencies ensuring a complete
communication cycle.
Digital360 will enable your organisation to increase operational efficiencies, make tangible savings, and improve customer satisfaction by:
- Implementing cloud, digital and customer service strategies.
- Driving take-up of online customer self-service.
- Delivering efficient, effective end-to-end service fulfillment.
- Ensuring consistency across all channels and requests.
- Increasing productivity, efficiency and resource utilisation.
- Empowering staff with a single holistic customer record.
- Removing avoidable contact and reducing demand on services.
- Creating a paperless process and reutilising office space.
- Providing valuable analytics, and management information.
