InfoServ® Call Center is an advanced Call Center solution which supports self-service IVR portals, inbound multichannel support, and automatic dialers for your outbound campaigns. InfoServ® Call Center is an integrated all-in-one solution with built-in Helpdesk ticketing and CRM systems available for On-Premise or Cloud deployment. When empowering agents with valuable customer context, the result is agents have the insights they need to improve customer experience and guide the customer journey to the right outcome.

Advantages

Computer Telephony Integration (CTI) - customer “screen-pop”
Advanced Automatic Call Distribution (ACD) and Email Distribution
Skill-Based Routing - routing and assignment of interactions to best available agent
Integrated Voice Response (IVR)
Self-Service IVR portals
Inbound, outbound, and blended voice campaigns
Passive, preview and progressive auto dialers
Agentless Dialing Voice Campaigns
Call recording
Multichannel – phone, email, web chat
Built-in Ticketing and CRM system
360-degree Customer View - personalized Customer Profiles with contact details, helpdesk tickets, and communication history (calls, emails, web chat transcripts) all in one screen.
Customer “screen-pop”
Real-time Monitoring
Call Center Reporting
Affordable Pricing – subscription starts at 10 euro/user; cloud infrastructure, technical support and updates included in price; no hidden fees
Web & API Integration
Choose between Cloud Call Center or On-Premise deployment

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InfoServ® Call Center

Autor: DAN electronic