Desk365

Desk365 is an integrated help desk solution tailored for Microsoft Teams, designed to boost your team's efficiency and productivity by handling service desk incidents and requests seamlessly. It provides a robust ticketing system that automates ticket creation and updates, enhancing workflow and reducing manual efforts.

Key Benefits:

• Integrates directly with Microsoft Teams to manage tickets within the familiar platform.
• Handles and organizes customer support requests via email efficiently.
• Streamlines workflows by automating routine tasks and setting specific rules.
• Ensures accessibility and functionality across mobile devices.
• Provides a self-help resource for customers to find quick answers.
• Organizes and prioritizes tickets for better response management.
• Saves time with pre-written templates and responses for common queries.

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Key Features:

• Unified Inbox: Consolidates all communication channels into a single view for efficient management.
• Omnichannel Support: Provides seamless customer service across multiple platforms including email, chat, and social media.
• Automation: Streamlines processes by automating routine tasks and workflows.
• SLA: Sets and monitors service level agreements to ensure timely responses.
• Integration: Seamlessly connects with various third-party applications to enhance functionality.
• Custom Ticket Forms: Customizable forms that gather essential information from customers for better service.
• Reports and Dashboard: Offers detailed analytics and visual dashboards to monitor and improve performance.
• Customer Survey: Gathers feedback directly from customers to enhance service quality.
• Notifications: Sends alerts and updates to both customers and service teams via Email as well as Microsoft Teams.
• Canned Responses: Enables quick and consistent replies with pre-set messages.

Regardless of the size or industry of your company, any team that provides internal services to other employees can significantly benefit from implementing Desk365. This includes departments like HR, Marketing, Sales, Facilities, IT, and Customer Support. Desk365 streamlines internal processes by centralizing service management, enhancing communication, and improving the efficiency of service delivery across various functions.

If you're seeking an intuitive ticketing solution tailored for the Microsoft ecosystem, Desk365 is the ideal choice.

Pricing - https://www.desk365.io/pricing/

Help Center - https://help.desk365.io/en/

Contact Us - https://www.desk365.io/contact/