https://store-images.s-microsoft.com/image/apps.42292.e2e381f5-98e2-4093-9bf9-d8742ff62c89.13e70624-1349-4ac9-8070-7dfcdd659f04.b3252597-c558-419d-ae23-6ee01715d0e9

Luware Nimbus for Microsoft Teams

Autor: Luware

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Nimbus adds contact center, queueing, presence based routing, reporting and switchboard to Teams

OVERVIEW:

Luware Nimbus extends Microsoft Teams with the contact center and intelligent task routing functionality you need to effectively manage customer inquiries.

Works with calling plan, operator connect, and direct routing

Fully integrated into the Office 365 ecosystem

Hosted in the Azure cloud in the UK, Switzerland, or Germany (EU)

Lean design that is fully integrated into the Teams client

Easy administration that automatically syncs with your existing Teams and Azure configuration and extends it with role-based access

In-depth analytics data

Fast deployment and flexible licensing

Key Features of Luware Nimbus:

Intelligent routing: Route calls and tasks to the most qualified agent based on agent skills, caller priority, or custom parameters such as country code.

Drag-and-drop workflow editor: Quickly create and customize efficient workflows.

No-code automation: Quick and easy automation and integrations via the Power Platform.

Live and historical analytics: Detailed analytics on call volume, presence status, and workload for your agents and service lines.


More information at luware.com/en/solution/nimbus

Rychlý přehled

https://store-images.s-microsoft.com/image/apps.17752.e2e381f5-98e2-4093-9bf9-d8742ff62c89.ed318dbc-db41-4d93-af00-f005ea5f9683.9621e549-7158-4a5b-be1c-f5f978b80667
https://store-images.s-microsoft.com/image/apps.21873.e2e381f5-98e2-4093-9bf9-d8742ff62c89.ed318dbc-db41-4d93-af00-f005ea5f9683.22d9220c-757a-4b1d-8a2f-0993f34d9565
https://store-images.s-microsoft.com/image/apps.38133.e2e381f5-98e2-4093-9bf9-d8742ff62c89.ed318dbc-db41-4d93-af00-f005ea5f9683.6190e9cb-3690-45ce-8a9c-aae185b64a1a
https://store-images.s-microsoft.com/image/apps.36981.e2e381f5-98e2-4093-9bf9-d8742ff62c89.ed318dbc-db41-4d93-af00-f005ea5f9683.8784a9e5-11f4-44a4-bbed-37a79e2c62ab