Conversational AI Chatbot for business
Autor: Mindtitan OÜ
Designed to maximize first contact resolution and increase sales.
We have built a solution around an innovative dialogue management system that is capable of automating more than a hundred different questions, with 92 percent NLP accuracy and 70 percent FCR. Customers love our chatbot as it does not just give an answer, it fully solves the customer’s problem on the first attempt.
You might be surprised how many of your customers are wandering around on your website or app wishing to buy - our AI detects those requests 24/7.
We have seen some AI chatbots failing to perform the client's inquiry as they do not accurately classify the topic of the request, as oftentimes are based on pre-built natural language processing (NLP) models, which are good with a small number of questions. Our NLP models are built specifically for a client's use case, which allows reaching such high accuracy in any language.
Another frequent problem is a low first-contact resolution rate (FCR), which means that customers do not get an answer and come back again with the same question, thus creating additional costs for the business, even if you automate the flow. Besides that, most of the chatbots only provide basic information, without really performing the task. That is why we introduced our solution that solves all these issues.
Key benefits of the AI-Driven Chatbot
Automates the answering of a large portion of questions (over 100)
The chatbot is designed to maximize FCR (first contact resolution)
Detects Sales Opportunities 24/7, and autopilots them
Matches customer expectations by immediately answering the questions which it knows the answers. It will direct other questions to the correct customer service representative
The product owner is in the loop of the dialogue management system, which significantly improves the FCR
The same knowledgebase can be used for call automation and further integrations with other AI models
- Can be integrated at the website, iOS/Android apps, Whatsapp, Facebook, Viber
- NLP accuracy 92%
- GDPR compliant
- Language agnostic
- FCR 70%