Autor: Nucleus3

IoT Customer Portal Customer Experience Utilities Platform Smart Water Smart Energy

GreenBe digital customer engagement platform (DCEP) hosted on Azure for Energy and Water Utilities and IoT smart metering

Introducting GreenBe’s award-winning and internationally recognised digital customer engagement portal for utilities and government. A turn key suite of desktop and native mobile applications that will delight customers and truly empower them to better manage their energy and water use, increase time spent engaging with new utility programs, digital metering AMI adoption and ultimately lowering your cost to serve.

GreenBe’s full customisable omni-platform mobile and web applications allow water, energy and government utilities to harness smart metering and IoT data to deliver business innovation and back end efficiencies while providing a best in class user experience.

Fully hosted and optimised for Microsoft Azure, the GreenBe Utility (Be.Utility) customer portal and fully native mobile applications allow smart water and energy utilities to deliver a mobile first digital customer experience and innovative demand management programs.

GreenBe also brings its extensive delivery and trusted industry experience. It’s digital customer portal as has resulted in government, energy and water utilities winning prestigious industry awards including; Best Energy Customer Innovation and Digital Utility of the Year 2019, Edison Institute - International Grid Award 2018, Asian Power Award - Information Technology Project of the Year 2019 and Smart Grid Project of the Year 2019, Smart Cities Council - Local Government ‘Smart Impact’ Award 2021 Delivering hard to reach outcomes includes: - 22% reduction in average water usage per consumer

- Delivery of energy and water demand management and behavioural demand response customer prorgrams

- Visibility into IoT energy and water meter network and customer behavioural datа

- Turn key water and energy efficiency programs

- Harnessing gamification along with an out of the box ‘points and rewards’ engine for year around customer engagement

Configured as an MS Azure cloud-based system featuring a customisable front-end for a fully branded utility customer experience.

Key features of the GreenBe customer portal include:

● Government grade hosting, security and privacy on Microsoft Azure cloud.

● Custom branded and native iOS and Android mobile apps deployed to app stores.

● Custom branded desktop web and mobile responsive portal and user experience.

● Customer self-sign in and digital onboarding and profile management.

● Integration with AMI and IoT data to display customer consumption

● Demand response management system via WaterChallenges™ and EnergyChallenges™ to shift user consumption behaviours.

● Digital customer usage alerts and notifications via email, text, push.

● Proprietary customer eduction suite via WaterChallenges™ and EnergyChallenges™ (Learn, Pledge, Take Action) to deliver engagement and literacy programs.

● GreenBe proprietary gamification digital points & rewards engine functionality.

● Integration with third party systems for utility billing.

● Ability to link to external utility web URLs, such as existing billing portal.

● Rewards marketplace shop for efficiency products.

● Utility engagement administration portal (set up targeted challenges, notifications, access user behavioural analytics).

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