IoT Customer Portal Customer Experience Utilities Platform Smart Water Smart Energy
GreenBe digital customer engagement platform (DCEP) hosted on Azure for Energy and Water Utilities and IoT smart metering
GreenBe’s award-winning and internationally recognised digital customer
engagement portal for utilities and government. A turn key suite of
desktop and native mobile applications that will delight customers and
truly empower them to better manage their energy and water use, increase
time spent engaging with new utility programs, digital metering AMI
adoption and ultimately lowering your cost to serve.
full customisable omni-platform mobile and web applications allow
water, energy and government utilities to harness smart metering and IoT
data to deliver business innovation and back end efficiencies while
providing a best in class user experience.
and optimised for Microsoft Azure, the GreenBe Utility (Be.Utility)
customer portal and fully native mobile applications allow smart water
and energy utilities to deliver a mobile first digital customer
experience and innovative demand management programs.
also brings its extensive delivery and trusted industry experience.
It’s digital customer portal as has resulted in government, energy and
water utilities winning prestigious industry awards including; Best
Energy Customer Innovation and Digital Utility of the Year 2019, Edison
Institute - International Grid Award 2018, Asian Power Award -
Information Technology Project of the Year 2019 and Smart Grid Project
of the Year 2019, Smart Cities Council - Local Government ‘Smart Impact’
Award 2021 Delivering hard to reach outcomes includes: - 22% reduction
in average water usage per consumer
- Delivery of energy and water demand management and behavioural demand response customer prorgrams
- Visibility into IoT energy and water meter network and customer behavioural datа
- Turn key water and energy efficiency programs
- Harnessing gamification along with an out of the box ‘points and rewards’ engine for year around customer engagement
Configured as an MS Azure cloud-based system featuring a customisable front-end for a fully branded utility customer experience.
Key features of the GreenBe customer portal include:
● Government grade hosting, security and privacy on Microsoft Azure cloud.
● Custom branded and native iOS and Android mobile apps deployed to app stores.
● Custom branded desktop web and mobile responsive portal and user experience.
● Customer self-sign in and digital onboarding and profile management.
● Integration with AMI and IoT data to display customer consumption
● Demand response management system via WaterChallenges™ and EnergyChallenges™ to shift user consumption behaviours.
● Digital customer usage alerts and notifications via email, text, push.
● Proprietary customer eduction suite via WaterChallenges™ and EnergyChallenges™ (Learn, Pledge, Take Action) to deliver engagement and literacy programs.
● GreenBe proprietary gamification digital points & rewards engine functionality.
● Integration with third party systems for utility billing.
● Ability to link to external utility web URLs, such as existing billing portal.
● Rewards marketplace shop for efficiency products.
● Utility engagement administration portal (set up targeted challenges, notifications, access user behavioural analytics).