FinnOne Neo™ Neo Collections
Autor: Nucleus Software Exports Limited
A work-flow driven module which automates the debt collection processes for financial institutions.
FinnOne Neo™ Collections is a customer-centric, web-based, and workflow-driven solution that enables banks and other financial services companies to efficiently manage, monitor, and control delinquent loan accounts while automating the loan collections management framework. The workflow manager governs the entire business process, and the rule engine defines supporting rules in line with company policies. This solution empowers lenders to define strategies for portfolio classification, allocation, and follow-up actions. A workflow-driven dedicated legal collection module supports end-to-end litigation activities, whether initiated by customers against financial institutions or initiated by financial institutions against their defaulting customers. Similarly, separate workflow-driven dedicated modules are available for other collection activities, such as repossession and the sale of assets, as well as settlements.
FinnOne Neo™ Collections aids in creating classification queues, where cases with similar traits are grouped under one queue. It then automatically assigns these queues, based on configurable rules, to various entities, including collection agencies, external agents, in-house agents, tele-callers, and outsourced special personnel. The solution facilitates a range of curing actions, including SMS, WhatsApp, email, tele-calling, field visits, sending dunning letters, initiating litigation, repossession, negotiating settlements, and capturing restructuring requests.
Moreover, it significantly enhances the efficiency of tele-calling teams by providing context-sensitive calling scripts generated through a powerful rules engine. Additionally, the solution can optimize collections efficiency by employing champion and challenger strategies, which track the effectiveness of defined collections processes.
FinnOne Neo™ Collections is also capable of managing collections for both delinquent and pre-delinquent portfolios by incorporating analytics into the overall collections strategy.
About Nucleus Software
Nucleus Software Exports Ltd. is a publicly traded (BSE: 531209, NSE: NUCLEUS), software product company that provides lending and transaction banking products to global financial leaders. Nucleus Software powers the operations of 200+ Financial Institutions in 50+ countries, supporting retail and corporate lending, cash management, mobile and internet banking. Its products facilitate 26+ million transactions per day, managing over US $ 500 billion of loans and enabling 500,000+ daily users.
Nucleus Software has been a pioneer in creating strong financial technology products and has completed three decades of creating Intellectual Property on Indian soil.
Nucleus Software's flagship products, built on the latest technology are:
- FinnOne Neo: The next-generation digital lending solution that is built on an advanced technology platform.
- FinnAxia: An integrated global transaction banking solution used by banks worldwide.
- PaySe: The world's first online & offline digital payment solution created with an aim to democratize money.
For more information, please visit: http://www.nucleussoftware.com
