OpenForms, by OpenCities, delivers the capabilities needed to give your city a digital transformation. By offering services online, your city will engage citizens and save time and money, just like Tea Tree Gully in Australia.
By leveraging OpenForms as part of their new digital transformation strategy, they empowered their staff to build and improve their online forms with ease. They now offer 100+ services online, reducing their call volume 31% YOY. (That’s 36,000 calls a year!)
“We would see up to 70 customers waiting in line in our service area. Now, with OpenForms, we’ve had up to 90% shift online for some of our services, and we have seen a significant reduction in face-to-face transactions,” reports Manager of Customer and Communications, Elissa Graves.
Grand Rapids, Michigan has seen similar results, converting 50% of the 80,000 walk-up payments to now use OpenForms through their new website powered by OpenCities.
OpenForms Smart Logic allows forms to be responsive and customized to your city’s needs. The best part is that creating a beautiful, user-friendly form doesn’t have to be done by a programmer.
Integrate OpenForms with your internal systems to fully automate form processing, giving time back to your city staff. Continually improve the performance of your OpenForms with included reports and digital service performance dashboards.
Pricing for OpenForms starts at $0/month and varies depending on the plan that works best for your city.