Connect client data, sales, marketing, customer service and field services business processes.
OpenText™ Extended ECM for Microsoft Dynamics 365 connects client data and sales, marketing, customer and field service business processes for better collaboration, increased productivity and more revenue.
Many companies using Microsoft Dynamics 365 produce volumes of documents, content and data required to manage their sales opportunities, marketing projects, service requests and client-centric cases. These companies struggle to manage their customer business workflows due to legacy systems, restricted user access and inefficient internal processes. Users working in multiple business systems often lack real-time access to the information they need to make informed decisions, resulting in delays, errors and other friction in business process flows.
To enable better collaboration, workplace productivity and provide a single source of truth for customer-facing content, organizations must connect their client data, sales, marketing, customer service and field services business processes.
Extended ECM for Microsoft Dynamics 365 provides the critical connection between business processes and Microsoft Dynamics 365. The solution provides support for the modules in Microsoft Dynamics 365 Customer Engagement.