Vocamate: Intelligent helpdesk bot - voice & chat

Autor: Prof IT LLC

Intelligent voice & chatbot to process requests from users

If there is a malfunction in the IT equipment or software, employees can contact the call center number of the IT service. In the case when all the operators are busy, or call is made outside the call center working hours, the call is routed to the Voice voice bot, which:

    • Identifies the employee by phone number, or offers to introduce himself if the phone number is not in the database
    • Clarifies the problem using speech synthesis & recognition and semantic analyzer
    • Classifies the problem according to the service catalog using ML & AI tools
    • Creates a specific category incident in the Service Desk
    • Provides the ticket number assigned to a created incident

This application is available in Russian.

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