Autor: Robotron Datenbank-Software GmbH
KITT chatbot for recurring contacts with customers, users and stakeholders.
KITT is a text-based chatbot and speech-to-text chatbot for customers, users and stakeholders - a chat system for recurring contacts and to support.
Text-based and speech-based accepted requests are processed and answered. Possible use cases can be:
- chatbot on websites
- integration in instant-messaging systems
- as an intranet component
- partially automated ticket support
- 24/7 support and thus increase customer satisfaction
- possibility for 24h-self-service
- identify similar questions/patterns and issue sample solutions
- execute routine operations without errors
- establish first contact with customers
- help and relief for 1st and 2nd level support
Advantages of our approach:
- there is only one interface to the cloud, the data can be hosted anywhere
- we built the backend and the frontend can be customized as desired
- highly modular due to microservices, making it easy to replace individual modules
- simple connection of surrounding systems
- easy monitoring of KPI by provided admin frontend
- frontends for supervision and retraining
- DSGVO/GDPR compliant solution
This application is available in English & German.