KITT is a text-based chatbot and speech-to-text chatbot for customers, users and stakeholders - a chat system for recurring contacts and to support.

Text-based and speech-based accepted requests are processed and answered. Possible use cases can be:

chatbot on websites
integration in instant-messaging systems
as an intranet component
partially automated ticket support

For example:

24/7 support and thus increase customer satisfaction
possibility for 24h-self-service
identify similar questions/patterns and issue sample solutions
execute routine operations without errors
establish first contact with customers
help and relief for 1st and 2nd level support

Advantages of our approach:

there is only one interface to the cloud, the data can be hosted anywhere
we built the backend and the frontend can be customized as desired
highly modular due to microservices, making it easy to replace individual modules
simple connection of surrounding systems
easy monitoring of KPI by provided admin frontend
frontends for supervision and retraining
DSGVO/GDPR compliant solution

This application is available in English & German.

KITT Chatbot

Autor: Robotron Datenbank-Software GmbH