To achieve a perfect understanding with your customers during a call, it is essential that the Phone System and the customer management system (CRM) are in sync. WaveAccess has a solution to integrate PBX Asterisk with Microsoft Dynamics 365 CRM. With help of Asterisk based PBX system integration you will be able to:

call your customer directly from Microsoft Dynamics CRM with a single mouse click;
forward external phone calls automatically from your customers to the Microsoft Dynamics CRM users assigned to them;
pop-up the Microsoft Dynamics CRM form with information about the caller immediately before the call began;
record all the phone calls in Microsoft Dynamics CRM and listen to them on demand. – add customer data (for example balance) from Microsoft Dynamics CRM to IVR menu.

How will you beneﬁt from this solution?

Cut costs – all of your incoming calls will be automatically forwarded to the proper person.
Increase service quality – each customer will be connected with the appropriate person.
Consolidate knowledge – all the information about the phone calls will be stored in a single, uniﬁed form for easy and convenient access within your enterprise.

Our integration solution supports

Asterisk v1.6, v1.8, 11, 13
FreePBX 11, 13
Elastix v 1.6, 2.0, 2.2
Astium
Any standalone phone device that complies with SIP protocol standards.

PBX Asterisk + Microsoft Dynamics 365 Integration

Autor: WaveAccess2