Autor: OmniNet Software-, System- und Projektmanagementtechnik GmbH

Professional out-of-the-box Ticketing System based on ITIL best practices for IT Service Desk

OMNITRACKS offers an all-in-one ticketing system solution which bases on the ITIL4 framework. The system delivers an out-of-the-box functionality based on best practices which can be used productively in very short time, usually within one day. No extensive configuration or customization efforts or expensive external consulting services are required.
The target groups are small and medium-sized teams of internal IT help desks and other service departments of companies of any kind who want to organize themselves in a service-oriented way and keep track of all requests coming in or service provider who are communicate with different customers.
The system covers the following features and functions:
  • Service Desk
  • Incident Management
  • Service Request Management
  • Problem Management
  • Change Enablement
  • Release Management
  • Knowledge Management
  • Service Level Management
  • Asset & Configuration Management Database
  • Individual Ticket-Types
  • Employee/ Customer Self-Service Portal
  • Ticket Approval Workflow
  • Ticket-Templates
  • Ticket Questionnaires
  • E-Mail Integration
  • Cockpit Dashboards
  • Supporting features for efficient working
  • Limitless maintaining of own master data and other data structures
  • Codeless individualization parameter settings

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