Enterprise Tier Technical Support for Zabbix server

Autor: Zabbix

Professional Technical Support services provided by Zabbix team

Zabbix Monitoring software is a powerful solution to monitor enterprise-class IT infrastructures, including servers, network devices, virtual environments, printers, web resources, applications, and even business processes and KPIs.

Technical support services provided by Zabbix company ensures that customer gets a timely response to all of his inquiries about installation and configuration of his Zabbix software, questions about troubleshooting and fine tuning of customer's monitoring system. Each technical support tier provides different set of services included.

ENTERPRISE Tier Contract

Annual Technical Support contract includes:
  • Unlimited number of monitored devices and metrics
  • Unlimited number of issues and consultations
  • Unlimited number of Zabbix servers and Zabbix proxies
  • Support availability - 24x7
  • 4 hours initial response time
  • 90 minutes emergency response time
  • Remote Troubleshooting
  • Performance Tuning
  • Pre-compiled Zabbix agents for specific platforms
  • Environment Review
  • Upgrade to the latest version
  • Monthly progress meetings
  • 1 online Zabbix Certified User training for up to 50 people total
  • 1 on-site training session covering Zabbix Certified Specialist and Zabbix Certified Professional training courses for up to 5 people
  • 1 on-site consultancy visit - 5 days (40 hours)
  • number of authorized support contacts - up to 7
  • legal entities covered - 1 legal entity

Support is provided over Zabbix online support system, e-mail, and phone

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