Zabbix Monitoring software is a powerful solution to monitor enterprise-class IT infrastructures, including servers, network devices, virtual environments, printers, web resources, applications, and even business processes and KPIs.

Technical support services provided by Zabbix company ensures that customer gets a timely response to all of his inquiries about installation and configuration of his Zabbix software, questions about troubleshooting and fine tuning of customer's monitoring system. Each technical support tier provides different set of services included.

PLATINUM Tier Contract

Annual Technical Support contract includes:

Unlimited number of monitored devices and metrics
Unlimited number of reported incidents
Support availability - 24x7
Initial response time - 4 hours
Emergency response time - 90 minutes
Remote Troubleshooting
Performance Tuning
Pre-compiled Zabbix agents for specific platforms
Covers support for 1 Zabbix server. Support for Zabbix proxies to be purchased separately
Support contacts - 3 person
Legal entities covered - 1

Support is provided over Zabbix online support system, e-mail, and phone

Platinum Tier Technical Support for Zabbix server

Autor: Zabbix