The Timeline control in Unified Interface forms displays all activities in a chronological order with partial details of each email activity. This is helpful and works fine as long as there are few activities … however when the count starts increasing (which is normally the case)…reading through the activities especially emails is quite difficult. Further to view the email details, you would need to open each email activity record (which opens in a separate form)…thus increasing the number of clicks needed!

Zap Email Reader App on the other hand provides an Outlook like reading interface right within Dynamics 365 CE / Power Apps (Model-Driven). The reading pane allows easy reading of the email contents without the need to open up each email record!

1. Outlook like familiar interface for reading email activities in Dynamics 365 CE/ Power Apps (Model-Driven)
2. Reading pane to view the email contents without the need to open each email record
3. 1-Click attachment download
4. Ability to rollup Email Activities from child entities to parent record (can select which all child entity email activities to rollup)
5. Ability to view email activities not just based on “Regarding” but also “Participant List”
6. Ability to  preview attachments without the need to download.
7. Ability to update Email "Regarding" from within reading pane
8. Ability to filter emails based on keywords, dates, owner, sent/received
9. Mobile / Tablet Friendly