ALVAO IT Service Management for Microsoft Teams

Automate routine processes, boost productivity, and focus on key projects.

Enhance Team Collaboration with ALVAO for Microsoft Teams

By integrating ALVAO with Microsoft Teams, you can enhance collaboration across departments, improve IT services, increase user satisfaction, and expedite ticket resolution with powerful features.

Key Features:

• Create Tickets and Save Messages in Existing Tickets within Chat
  Agents can create tickets directly from messages received in Microsoft Teams and seamlessly save chat messages to existing tickets.
• Look for Existing Tickets and Share Them in Chat
  Easily find and share relevant tickets in chat, providing context and insights for effective request resolution.
• ALVAO Ticket Dashboard for Agents
  Manage tickets seamlessly with the integrated ticket dashboard in Microsoft Teams, without leaving the platform.
• ALVAO Bot Support for Users and Agents
  The ALVAO Bot assists users with submitting tickets through the ALVAO Service Desk self-service portal within Microsoft Teams, reducing IT workload and streamlining user support.

The ALVAO bot helps users with:

• Creating tickets in chat and selecting the appropriate IT service.
• Finding solutions to issues by entering relevant keywords in chat, with the bot providing information from the ALVAO Service Desk knowledge base.
• Receiving alerts about ticket status changes and incoming messages directly in the ALVAO bot chat.

Use ALVAO in Microsoft 365 Copilot.

Find and filter tickets by status or solver, e.g., “Find printer problem tickets in a solution status solved by Joe Doe.”

Note: Ensure your account is registered with ALVAO before using the app. For assistance with signing up, please contact us.