D365 Customer Voice Enablement: 2-Hr Briefing

About The Solution DMCC

Leverage Customer Voice, gain the real-world skills needed to create and implement custom surveys, and learn how to turn your survey responses into right decisions.

This briefing session takes a deep dive into the Customer Voice application through presentations and demonstration. Attend and you’ll leave with a solid understanding of the features and functionality of Dynamics 365 Customer Voice where it enables you to create surveys and share with your valuable customers and engage deeply to enhance your relationship with them.

During the session, following will be discussed and provided:

  1. Understanding core basics and in-depth guidance on Customer Voice
  2. Using Customer Voice with CSAT and Net Promoter
  3. Walkthrough different features and functionality
  4. Customer Voice industry examples