LoyaltyOne - Loyalty Management Solution

inden Cognizant

Are you a retailer looking to inspire loyalty and harness the power of your customer data?

Research shows that 79% of consumers will switch brands if their trust is broken, with 49% doing so immediately.* Hyper-personalized experiences and frictionless interactions are now vital to keep your customers coming back again and again. LoyaltyOne is a modern solution designed to help retailers utilize customer data to create tailored loyalty experiences that boost satisfaction, improve the buyers journey and increase customer lifetime value.

Leveraging Microsoft Dynamics 365 and AI-powered insights, LoyaltyOne provides a comprehensive, intelligent retail experience with loyalty and customer data management built in. With LoyaltyOne you’ll gain:

  • Unparalleled customer data visibility, breaking down silos between touchpoints and points of sale
  • An enhanced customer experience with robust integration capabilities for customer-facing channels
  • Increased customer loyalty with the ability to provide tailored loyalty experiences and personalized rewards
  • Increased self-service, reducing the cost to serve your customers
  • An optimized, customizable toolset to help your business innovate and succeed in the new era of retail

In addition, LoyaltyOne will streamline your entire loyalty program, enabling you to:

  • Create, execute and analyze multiple programs at the same time
  • Define promotions on the fly with flexible rules andactions
  • Define tier level, expiry criteria, automatic tier transition rules
  • Generation unique IDs for virtual card, program membership, tracking of sales interactions
  • Gain a 360-degree view of all customer interactions, buying patterns and trends
  • Configure rules for accrual, promotion, tier transitions and much more
  • Set up products for code redemption and automatic display of eligible redeemable products
  • Seamlessly integrate with existing POS and e-commerce applications
  • Integrate with referral programs and social media for social listening, promotions and more
Learn more by reviewing the resources below or get in touch for a free initial consultation with our Microsoft Cloud for Retail experts.