Knowledge Management

Knowledge automation and cognitive micro-content management platform designed for conversations and rapid response to queries powered by AI & ML Technology Access relevant knowledge in context based on end user profile at the point of use that drive message consistency, effective communication & seamless collaboration with Office 365 Apps and Microsoft Teams. Micro-content designed for chatbot conversations in Teams, email communication, proposals & contracts generation, etc., which leverages AI & ML graphs, user profile & taxonomy for contextual and relevant response. Access relevant knowledge at the point of use with embedded widgets in Outlook, Word, Excel, PPT, Dynamics CRM, MS Teams, etc. as well as Bots that can be published across 12+ channels including Microsoft Teams, Skype, Facebook, Website, Intranet, etc. Federated cognitive search using AI & ML technology across any source repositories such as Sharepoint, One Drive, Yammer, Box, local drive, databases, Lotus Notes, etc. Micro-content, which are modular & reusable blocks that enable conversational content for Chatbots, email communication, proposal building & contract lifecycle automation. Create, curate & manage knowledge with granular access control, built-in review workflow, custom vocabulary & taxonomy with multi-dimension classification for knowledge continuum. Out of the box integration with Office 365 suite of applications, Dynamics CRM, Teams, hosted on Microsoft Azure leveraging cognitive services Use cases include: 1. Employee Self-Serve IT and HR Issues 2. Point of use access to business knowledge in Outlook, Word, Teams, etc. 3. Standard Operating Procedures [SOPs] Management 4. Proposal Response and SoW Building 5. Customer Service Knowledge Management 6. Microsites for External Customers and partners to Access relevant knowledge 7. BRD [Business Requirements Document] Collaboration in MS Teams 8. Collaborate RFP Responses and Document Creation between MS Teams, Word, Dynamics CRM and WittyParrot Key benefits include… Up to 5x Productivity Gain 50% Reduction in Turnaround Time Significant Reduction in Sales Ramp-up Deliver Positive Customer Experience with Accurate & Timely Response Bring Transparency & Governance to the Internal Workflow & Team Collaboration Accelerate sales, reduce sales cycle with playbooks, higher engagement rate, etc. Rapid & Targeted Response to Customer Queries with Ready Responses via Email & Word Widget Consistent Process & Response by Entire Sales Team from Central Knowledge powered by AI&ML Effective Negotiation & Collaboration with Customers & Vendors via Branded Microsites Stats & Analytical Insights to Usage Stats, Lead Time, Bottlenecks, Engagement… Frictionless Sales Adoption with Intuitive Built-in Widget inside Outlook, Word, CRM - Guiding Users with Workflow Process & Feeding Relevant Content