Luware Compliance Recording - Closing the Compliance Gap
In highly regulated verticals, such as financial services, businesses are often challenged to use Microsoft Teams in a compliant manner, where external compliance rules frequently require the recording, retention and surveillance of voice and electronic communications. The recording service is built on Azure and is fully managed by Luware. The solution enables organizations usinjg Teams to comply with compliance monitoring, recordkeeping, and reporting requirements.
Easy adherence to advanced compliance needs such as MIFIDII, HIPAA, Dodd-Frank.
- Legal hold
- Incident handling
- Compliance workflows
- Recording announcements
- Voice transcription
- Recording of public network calls in Teams
- Phonetic search
- Speech transcription
- Full-text search
- Detailed dashboards and reporting
- Extensive quality control to streamline processes and increase customer satisfaction
- Locking conversations
- Customer surveys for quality assessment.
- Trade reconstruction
- Augmented business insights
- Compliance evidencing