inden Tech Mahindra Limited
Sayint transforms customer conversations into valuable insights on Azure Cognitive Services.
Sayint utilizes speech analytics, utilizing Azure Cognitive Services to help organizations analyze and audit calls automatically, providing insights into operations and integration with various departments. Sayint improves processes to capture missed product upsell opportunities, lowering post-sale issues, customer DSAT, and measuring compliance.
70% improvement in audit & compliance monitoring capabilities
30% more efficiency through custom email bot
32% improvement in customer retention score
81% reduction in manual call auditing effort
35% increase in sales conversion rate
4 second reduction in average handle time across 30,000 calls
$125,000 increase in savings
15% higher call center conversion
26% improvement in CSAT
$600,000 annual savings on support cost
Average turnaround time reduced from 2 hours to 12 min