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The 2-day ServiceCheck workshop is a service, unique to the market, that optimizes your field service. We support you in shaping your service processes, so they are more effective and future proof.
Day 1
Objective of the workshop, procedure, timeline
Service Process Overview
Overview of the entire service process and classification of the individual sub-processes.
Master Data Part 1 + 2 Content:
Customers, contacts, tasks, article master, customer systems, warehouses, contracts / maintenance contracts, price lists
Ticket Systems Part 1 + 2 Content:
Ticket, queues, entrances, automation, feedback, status, fields, knowledge base, SLA, remote video support, question tree / stages, automatic caller ID, email, request
Service Order Part 1 + 2 Content:
Fields, types, status, sub-status, priority, address, material, times, service tasks, checklists, incident types, skills, areas, reports, expenses, weekly reports
Disposition Content:
Resources, resource categories, bookings, booking status, booking requirements, calendars, views, boards, rules
Day 2
Warehouse Content:
Vehicle warehouse, RMA, orders, deposits, repostings
Mobile Part 1+ 2 Content:
Information, mission, order, attachment, online / offline, non-productive, expenses, weekly reports, stock, signature, status
Other Content:
Customer surveys, portals (service partners)
Interface Content:
Access SAP, other systems, data migration