CGI - Managed Services for Microsoft 365 FY24

Who we are
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcome-based to help accelerate returns on your IT and business investments.

As a globally-managed services partner, CGI delivers a broad portfolio of Microsoft offerings that help clients drive innovation, collaboration and business agility. Our Microsoft 365 Center of Excellence is located in Canada and has clients throughout North America.

What we offer
CGI’s Managed Services for Microsoft 365 is an end-to-end management solution for all Microsoft 365 Services (Exchange Online, Teams, SharePoint Online, etc.) including identity management (Azure AD) and endpoint device rules management (Intune). The contract duration is determined at point of engagement.

Our solution is based on a fixed fee per user per month. We offer a tiered service package in English and French, including optional 24/7 support, for the following:

• User Assistance: Unlimited incident resolution (break & fix) – Levels 2 and 3, unlimited service request execution, liaison with Microsoft ticketing
• Microsoft 365 Administration: User identity management, Microsoft 365 services administration/monitoring/reporting, tenant administration and evolution, standard security management through monitoring of incidents/alerts/threats in Microsoft 365 security console
• Virtual CIO: Advice on how and when to implement new Microsoft 365 features in your organization, help with Microsoft 365 billing optimization, priority access to high-end consulting services
• User Change Management: User communications/training portal hosted in SharePoint Online, Chatbot in Teams with automatic responses to user questions at all times, animation of a Teams channel to respond live to questions from superusers, periodical security attack simulations to test employee awareness

Why choose us

• Achieve a minimum 20% cost reduction in user assistance and administration tasks
• Obtain cost certainty through a fixed fee per user per month
• Benefit from cybersecurity hygiene to keep Microsoft 365 assets protected
• Enable reassignment of internal resources to value-added projects and tasks
• Obtain strategic consulting not normally offered in a managed service via Virtual CIO and User Change Management expertise
• Keep your current Level 1 Service Desk and leverage an experienced team from CGI for everything about Microsoft 365

Pricing The price of the offering is set at $1 as a placeholder in AppSource. An accurate price estimation will depend on the scope of the offer. Contact CGI for an accurate estimated price.