Customer Service: 1-Day Briefing

New Signature

Discover how to create a people-centric, process-driven, and scalable solution with Dynamics 365 at the core of your business.

Adapting to an era of transformative innovation requires a service-first mindset to service management, and an application platform ready for digital growth.

During this 1-day strategy briefing and value discovery workshop, New Signature experts will introduce you to Dynamics 365 Customer Service and how it proactively delivers a 360-degree customer view to improve end-to-end service across every channel.


  • Demonstration of the benefits of this solution with business-specific scenarios
  • Determination of the key high value activities needed to achieve organizational goals
  • Mapping of high value activities to organizational capabilities needed
  • Identification of key capability implementation priorities
  • Identification of actionable next steps to develop internal momentum and adoption
  • Summary of Findings & Recommendations (PowerPoint Presentation)
  • Dynamics 365 Online Trial (25 user / 30-day term)