CTI by Simova

durch Simova GmbH

Link your telephone system with BC to get all important information about the call at a glance.

Nothing is as important as talking to the customer or business partner. Our CTI solution is the ideal tool to take communication with your customers to a new level and optimizing it significantly.

Are you tired of searching for the customer data for the customer or business partner manually from the CRM system parallel to a call?

CTI stands for the integration of telephony and EDP (Computer Telephony Integration). Simova's CTI links telephone (numbers) with any data on your business partners. When a contact calls, all relevant data, such as open sales quotes and orders, existing invoices, etc. are displayed directly in Microsoft Dynamics 365 Business Central on a so called CTI Call-In Card. The employees are always well informed without having to search for the necessary data records in Dynamics 365 Business Central manually.

What makes CTI a useful tool:
  • Caller ID and display of contact information
  • Complete integration into your CRM system enables the logging of telephony entries and calls to be made directly from Dynamics 365 Business Central
  • Faster response and information options
  • Increase in productivity and customer satisfaction
  • Record call notes directly on the call card
  • High return on investment thanks to short implementation times
  • Clear and convenient information provision for incoming or outgoing calls thanks to the direct display in Dynamics 365 Business Central
  • More time to concentrate on the essentials
  • Integration of all TAPI-enabled telephone systems

Supported Editions:

This app supports both the Essential and Premium editions of Microsoft Dynamics 365 Business Central.

Supported Countries:

Albania, Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Guatemala, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Morocco, Myanmar, Netherlands, New Zealand, Nicaragua, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vietnam, Zimbabwe

Supported Languages:

German (Germany), English (United Kingdom)

Auf einen Blick