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CTI by Simova

durch Simova GmbH

NEW: Microsoft Teams Connection! Link your telephone system with BC to get all caller information.

Nothing is as important as talking to your customer or business partner. Our CTI solution is the ideal tool to take communication with your customers to the next level!

Are you tired of searching for the customer data or business partner manually from the CRM system while they are already telling you their concern?

CTI stands for the integration of telephony and EDP (Computer Telephony Integration). CTI by Simova links telephone numbers (also email addresses for Microsoft Teams) with any data on your business partners. When a customer calls, all relevant data, such as open sales quotes and orders, existing invoices, etc. are displayed directly in Microsoft Dynamics 365 Business Central on a so called CTI Call-In Card. The employees are always well informed without having to search for the necessary data records in Dynamics 365 Business Central manually.

What makes CTI by Simova the way to go:
  • Direct display of contact information on incoming calls
  • Complete integration into your CRM system enables the logging of telephony entries and calls to be made directly from Dynamics 365 Business Central
  • Access to relevant Business Central areas with one click of a button
  • Faster response and information options
  • Increase in productivity and customer satisfaction
  • Record call notes directly on the call card
  • High return on investment thanks to short implementation times
  • Clear and convenient information provision for incoming or outgoing calls thanks to the direct display in Dynamics 365 Business Central
  • More time to focus on the essential tasks
  • Connection of Microsoft Teams and integration of all TAPI-enabled telephone systems
  • Innovative Smart Connect Technology for an easy configuration


Get CTI Tray Application here: Download

Supported Editions:

This app supports both the Essential and Premium editions of Microsoft Dynamics 365 Business Central.

Supported Countries:

Albania, Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Guatemala, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Morocco, Myanmar, Netherlands, New Zealand, Nicaragua, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vietnam, Zimbabwe

Supported Languages:

German (Germany), English (United Kingdom)

Auf einen Blick

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