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Configurable Workflow&SLAs engine (Light)

Cluster Reply

The objective is to model, in a open, flexible and configurable way, complex Workflows in Dyn 365

Characteristics:

  • Zero-coding and no IT skills needed to configure a Workflow
  • Integrated SLAs management engine that can trigger events and activate Workflow transition
  • All configurations are done using Dynamics 365 only
  • Clear Workflow management with visibility on possible next actions and transition
  • Guided workflow including contextual documentation
  • Workflow audit on occurred transition


LIGHT VERSION (Free!):

  • 8 Workflow Steps Limit
  • 2 SLAs Limit
  • It can be used with Case entity only


FULL VERSION (Contact us! dynamics365@reply.it):

  • No pre-defined limitation on Workflow Steps
  • No pre-defined limitation on configurable SLAs
  • Workflow attachable to any business entity

https://gallery.azure.com/artifact/20151001/cluster-reply.cluterreplyconfigurableworkflowandslasenginelight.1.0.0/Artifacts/SampleImage/ac9faf48-c473-437f-a9ff-5128e17938a7.png
https://gallery.azure.com/artifact/20151001/cluster-reply.cluterreplyconfigurableworkflowandslasenginelight.1.0.0/Artifacts/SampleImage/ac9faf48-c473-437f-a9ff-5128e17938a7.png
https://gallery.azure.com/artifact/20151001/cluster-reply.cluterreplyconfigurableworkflowandslasenginelight.1.0.0/Artifacts/SampleImage/d3a01327-7fdf-4434-9256-09a61fbcee93.PNG
https://gallery.azure.com/artifact/20151001/cluster-reply.cluterreplyconfigurableworkflowandslasenginelight.1.0.0/Artifacts/SampleImage/175802dd-058d-43ab-b7ee-fb54b12b8d95.PNG
https://gallery.azure.com/artifact/20151001/cluster-reply.cluterreplyconfigurableworkflowandslasenginelight.1.0.0/Artifacts/SampleImage/9a2eacb7-3dde-41b5-b5bc-1712d8b8c834.PNG
https://gallery.azure.com/artifact/20151001/cluster-reply.cluterreplyconfigurableworkflowandslasenginelight.1.0.0/Artifacts/SampleImage/33542ba5-fabd-4504-9bbb-ee9495514ab7.PNG