Dynamics 365 Telecommunications Accelerator


Fuel automation & innovation with customized apps and data model for the Telecommunications Industry

The v1 Telecommunications Accelerator focuses on “Place Management” and "Telco Sales" to enable network and mobile operators, Internet service providers, and other players in the space to better relate their services, products, and deployed plant and network resources to specific geocoded physical locations (i.e. buildings/dwelling/campuses) within and across their service areas. Improved and automated lead management with built-in service availability qualifications checks as well as network resource, network mapping and address lookups are included in the two model-driven sample applications. The "Place Management" app is standalone for address and network management and the "Telco Sales" app integrates and expands the out-of-the-box Dynamics365 Sales application with the Telco entities.  The mapping features integrates directly with Azure Maps API to enable geospatial coordinates and the ability to draw polygons, circles, points and lines directly on a map. Sample dashboards, Power BI reports, and feature-rich UX controls are included. The Telecommunications extension to the Common Data Model is based on the TM Forum Open Digital Framework for Geographic Site Management and creates new telco-specific data entities and related attributes for fast application development. 

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Telecommunications Accelerator Documentation can be found at

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