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ITSM Ticketing System to help Service Desk manage IT and Non-IT trouble tickets.
This Helpdesk has been retired. Our new upgraded helpdesk system is now available.
ITSM Ticketing System to help Service Desk manage IT and Non-IT trouble tickets.
This is SteadyPoint Helpdesk, Office 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Office Experience to the next level, collaboration made simple with a familiar Office 365 look and feel. Automating key requests and service processes thereby reducing overall resolution times. SteadyPoint Helpdesk can be used as a single platform to automate services for several departments.
Want to install the app in just minutes? Read our step-by-step guide that explains the process:
https://blog.steadypoint.net/installing-helpdesk-from-microsoft-store-new/
If you tried all the steps mentioned in the guide and still have trouble, we recommend you contact us at sales@steadypoint.net, and we will be happy to give you a hand.
Key benefits:
- Automatic ticket assignment
- Centralized environment for managing service requests for multiple departments
- Minimal user management
- Host your own data
- Easy to set-up
Features:
- Workspace – Manage communication, permissions, and collaborations.
- Customizable Request types – Configure different type of service requests
- Customizable Customizable Forms for each request type – In terms of field and to have the flexibility to change field attributes.
- Customizable Workflows – Collect information from different stakeholders and undertake routing to request for action
- Triggers – Action that allows you to setup automatic reaction runs in response to conditions or events.
- Reports – Graphically presented information regarding the tickets, performance, and resolution time.
- Microsoft teams’ integration – Create, edit, and collaborate on your tickets through Microsoft Teams
- SLA – Define SLA based on severity
- Creating Tickets via Email – Create tickets from email directly
- Activities / Tasks – Set Tasks, Reminders and Approvals
- Knowledge base – Find solutions without having to seek assistance.
- Customize with Power Automate - Create new actions based on your needs
For more information, please visit our website:
We offer a 30-day free trial period. You will then require to purchase a license most suitable for your organization size. View our pricing plans:
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