Helpshift - Agent Analytics

durch Helpshift

(378 Bewertungen)

Offers valuable insights into Agent performance such as level of agent activity, CSAT and so on.

Helpshift Agent Analytics offer​s​ insights into ​your ​overall Agent​ Team​ performance​ and at the individual Agent level. The report provides​ Activity Metrics such as Issues Resolved,​ Issue Touches, ​and ​Support Quality Metrics such as CSAT and Reopen Rate​. It also includes ​Efficiency Metrics such as First Response Time, Resolution Time and First Contact Resolution Rate.

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