Ameyo Emerge is a Cloud based contact center software specifically targeted to new age businesses like travel & hospitality, financial services & consumer internet startups to quickly get on board with customer service operations without hampering their Brand reputation. New Age clients want quick, reliable and flexible customer service solutions and Ameyo Emerge delivers it to them. Listed below are the key advantages of Ameyo's Cloud Contact Center Technology:
-Setup an Enterprise level professional contact center in 24 hours without heavy investments in hardware, installation and infrastructure.
-Be flexible in your approach and Upscale or Downscale your business with no hassle
-Manage all your inbound and outbound calls with ease.
-Route the customer to the appropriate agent or department Queues through intelligent routing.
-Ensure customer privacy and retain business by encrypting the customer’s and vendor’s number through number masking.
-Measure all the relevant call center metrics to optimize your KPIs and make informed decisions.
-Create customer reports to effectively analyze the metrics that matter to your business.