ice Contact Center

durch ComputerTalk

ComputerTalk's ice Contact Center for Microsoft Teams and Skype for Business

ComputerTalk is the leading provider of cloud contact centers for Microsoft Teams, Skype for Business, and Dynamics 365. Our ice Contact Center seamlessly integrates with your existing applications to enable you to communicate with customers across every modality. Whether you are using Teams, Skype for Business, or an on-premises PBX, ice supports agents on any platform or multiple platforms. As all agents use the same ice contact handling tool, users can seamlessly migrate without any additional agent configurations. Each ice Contact Center solution is unique, designed, and configured to fit your organization’s needs.
Key Features
  • Integrated Interactive Voice Response (IVR)
  • Automatic Call Dialing (ACD)
  • Voice, IM, email, web chat, video, SMS, social media, and mobile queueing
  • Real-time monitoring
  • Historical reports
  • Post-interaction surveys
  • Recording & transcripts 
  • Outbound dialer
  • Interaction workflow designer
  • Application integration and screen pop
  • Integration with Dynamics 365, Unified Service Desk, and Channel Integration Framework 
  • Cloud, on-premises, or hybrid deployments
  • PCI Payment processing 
  • AI and natural language chatbots 
  • + more
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