Onesait Utilities Customers

Supporting today's challenges and the transition to new business models through a customer centric approach. Utilities Customers is a robust Meter-to-Cash solution combined with a complete Customer Care functionality that supports today’s and tomorrow’s Utility models. It is an integrated, modular solution designed to support all cycle of an Utility end to end: customer management, meter reading, invoicing and collection for utilities across different sectors (power, gas, water). It also incorporates a strong intelligent data layer that supports the analysis of information coming from commercial processes and customers. The solution impacts positively the Utility by: • Optimising the commercial activity • Reducing operating costs • Increasing quality of the customer service and satisfaction • Increasing staff productivity • Reducing the commercial cycle and speeding up the revenue flow Particular Features and benefits are: • Multi service, Multi Platform and Multi Company • Quick compliance with new regulatory requirements • Mobility applications • Reduced accounts in arrears and non-technical losses • Scalable • Total control of the commercial cycle • Highly configurable • Multiple integration mechanism • Decrease of manual processes and information through paper • SOA • Easy access to key management data • Corporate image improvement • Standard technologies