Conversations

Infobip Conversations is a digital-first cloud contact center solution. Designed to improve customer and agent experience through seamless omnichannel interactions in a unified and simple workspace.

Centralize your communication

Engage and talk with your customers on these channels:

• SMS
• RCS
• WhatsApp
• Viber for Business
• ViberBots
• Messenger
• Voice calls
• Video calls
• E-mail
• LiveChat
• Telegram
• Google Business Messages
• Social Media (Facebook and Instagram Posts, Twitter, Google Play Store)
• Instagram Direct Messaging
• KakaoTalk
• Line
• Apple Messages for Business

Fast and contextualized support

Interact with your customers over the channels they love. Unify your communication and deliver great customer experiences that will increase satisfaction and retention.

Happy employees – happy customers

Equip your team to do their job in a smart way by having all the information that they need at their fingertips. An all-in-one solution in one workspace, improving employee experience and performance.

Let the work flow

Use accurate data insights to improve both operations and business. Automate repetitive tasks with easy to set up workflows. Bring context direct to agent panel reducing resolution time.

Work from anywhere

Easy to scale, fast to onboard and simple to use. Your agents and field support can provide customer service from their desktop or on the go with Infobip Conversations’ mobile app.