Call Journey - Leader in Conversation Intelligence and Analytics
durch Call Journey
Conversation intelligence and analytics solution which connects directly with Microsoft
Call Journey, a global leader in Conversation Intelligence, specializes in data, voice, and text analysis. Our primary focus is simplifying the conversion of various audio, chat, and email interactions, including unstructured data, into structured data for analysis.
By seamlessly integrating multiple audio
sources with Microsoft's ecosystem, Call Journey enables organizations to
unlock valuable customer and employee insights from their data.
Our team of passionate AI experts leverages cutting-edge Natural
Language Processing (NLP) and Artificial Intelligence (AI) technologies to
provide industry-leading analytics.
By analyzing call interactions, Call Journey demystifies contact center
exchanges and delivers actionable insights for long-term customer and employee
success.
With our end-to-end solution, Call Journey empowers Microsoft
customers to address significant challenges impacting customer experience,
employee proficiency, business performance, risk management, and compliance.
Leveraging advanced AI technology, Call Journey CI, the leading provider of conversation intelligence solutions, empowers businesses to unlock valuable insights from their customer interaction data, illuminating the following key areas:
1. Customer Azure utilization for:
- Data and audio storage and driving greater insights via analytics from the Azure Machine learning studio solution
- Customer Insights
- Customer Service Insights
- Dynamics 365 Marketing
- Sales Insights
- Dynamics Customer Experience
- PowerBI for trend analysis and visualization
- Power Virtual Agents adding speed to bot deployment via conversation insights
