Cloud Contact Pro: Contact Center by Intrado
durch Intrado Corporation
Modular cloud essentials for small-to-midsize contact centers, built on Microsoft Azure
Customer Experience
Take an omnichannel approach to inbound and outbound customer service. Blend channels, engage customers on their channel of choice and empower agents to deliver your CX vision.
Unified Communications
A telephony infrastructure is the first requirement for a cloud contact center, making Cloud Contact Pro a natural add-on to a voice solution. Integrate natively with Microsoft® Teams and simplify your business with a single provider for voice, collaboration and contact center.
Microsoft + Intrado
Native on Microsoft Azure, Cloud Contact Pro is fast, reliable and supported by a name you can trust. Plus, it comes with 24/7 support and professional services from Intrado to provide fast, personalized assistance when needed.
Rapid Deployment
Due to business demand or end-of-life technology, some enterprises need to start a new contact center on short notice. Cloud Contact Pro can be deployed in weeks, whereas more complicated CCaaS solutions take months to deploy.
Right Features, Right Cost
Not all companies need all the features offered by expansive contact center solutions. Even some large enterprises support discrete operations, like a help desk or collections team. Cloud Contact Pro offers the features they need at a lower cost with the same 24/7, personalized support.
Self-Managed
Cloud Contact Pro is simple, intuitive and puts control in the hands of contact center managers. This self-service solution simplifies operations for both contact center staff and IT teams, as managers are empowered to modify campaigns, contact flows or other features.
Listen to our interview on the Azure podcast to learn more. Intrado is a Gold-Certified Communications Microsoft Partner. Contact us today to get your quick, intuitive, effective, Microsoft-based solution and create world-class experiences in your small or midsize contact center.