Wipro’s Utilites Cx solution built on Microsoft Dynamics
A cloud based customer experience solution built on dynamics CRM, specifically for utilities suppliers, to increase workforce productivity, achieve operational efficiency and improve customer retention
Today’s Utility industry is struggling to better understand needs of their customers and provide competitive edge by targeting right products and personalized campaigns for them. There is need to have a single system with Customer 360 view with all their data and interactions history to support the same. Moreover, rising customer expectations and the entry of new independent suppliers have compelled the utilities players to improve their services and provide seamless experience across all channels to retain their customer base.
Wipro’s Utilities Customer Experience (CX) solution built on Microsoft Dynamics helps clients unify their customer data from multiple sources, optimize various business processes like Customer Onboarding, streamline their Field and customer service operations, enhance predictive and preventive analytics, personalize customer segmentation & automated marketing campaigns and enable omnichannel experience. This solution also supports mobile apps for all relevant stakeholders to provide flexibility.
Key solution features: