Turns data from any source to drive relevant real-time actions that power omni-channel engagement with your customers. Activated by Dynamics 365 Customer Insights, PowerApps, Azure Synapse and more.
Capgemini`s Customer Data Hub (CDH) turns data from any source to drive relevant real-time actions that power your omni-channel engagement with your customers. It empowers your Sales, Service, Commerce and Marketing teams with insights-driven actions to increase engagement, customer experience and revenues.
With CDH, Capgemini will embed actionable insights into your customer engagement channels powered by Power Platform / Power Apps, Dynamics 365 Sales, Customer Service, Marketing and other.
Key features of the Customer Data Hub:
1) Capture and structure relevant customers` data to build unified customer profiles,
2) Analyze and automate customers` data,
3) Drive relevant next best actions, measure, and optimize experience and engagement.
- Capgemini as transformation partner
- How Customer Data Platform can improve your business
- Review relevant Customer Data Hub business use-cases
- Discuss approach to implementing a Proof of Concept / Proof of Value
- Next steps
Outcome of this workshop is a proposal for next steps on PoC/PoV of a Customer Data Hub solution.
*Agenda can be tailored to the client`s context