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Dynamics 365 Customer Engagement: 5-Day Workshop

Dynamics Edge

*In this five-day workshop students will learn how to handle customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more.*

Join our team of globally recognized Microsoft Dynamics 365 for Sales experts as they take you step-by-step from lead to opportunity to closed deal. Using the application’s available automation and customization options you will learn how to enable sales staff to be their most productive selves. A Dynamics 365 Customer Engagement Functional Consultant will be responsible for the following: ### Agenda * Discovery * Capture requirements * Engage subject matter experts and stakeholders * Translate requirements and configure the solution and application * Implement a solutions using out of the box capabilities, codeless extensibility, application and service integrations ### Deliverables After completing this course, you will be able to: * Install and configure the application * Identify common sales scenarios * Complete a sales cycle * Configure product catalog * Manage customer records * Utilize analytics tools with customer data
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