● CONVERSATIONAL INTELLIGENCE: Ruby uses sophisticated machine learning and natural language processing techniques to understand the questions asked by your employees and responds with an ability to understand the questions, even if they have any spelling or grammatical errors.
● CONTEXT AWARENESS: Ruby makes human-like discussions possible, by managing the dialogue flow and keeping track of the context.
● INTEGRATION TO DATABASES AND EXTERNAL APIs: Ruby can be customized to generate employee specific responses by integrating with your employee database(s) and APIs.
● CROSS-PLATFORM INTEGRATION: Ruby can be easily integrated to numerous external channels such as Teams, Websites, Facebook, Whats App, Slack, etc.
● CONVERSATION LOGS: A complete log of chats is kept so as to further train Ruby and improve customer experience to meet your demands and queries as well as to keep track of visitors.