Connecsy Cloud for MS Teams Attendant
by Pridis BV
Optimize customer interaction with Connecsy Cloud Attendant dashboard
Flexible UC PlatformThe design of Connecsy is based on the philosophy that the console makes an important contribution to communication optimization. You will get all the advantages like queue announcements, previous agent-based routing, overflow routes, recording and central performance reporting and real-time wallboards. Connect a SIP trunk to your existing Call Center or UC platform and enable bridging communications between Front Office and Back Office platforms.
Connecsy | Cloud™ is available for RingCentral Office, Avaya Cloud Office (ACO), ATOS Unify Office (UO), Rainbow Office and Microsoft Teams. Attendants will be able to handle business communications efficiently. Connecsy is the perfect solution for info desks, service desks, attendants, receptionists and contact centers.
Familiar & Easy to Use
Connecsy | Cloud™ is the result of very close cooperation between users, such as attendants, receptionists, call center agents and supervisors. With its user interface similar to the well known Connecsy Enterprise, users can define the layout and information they need to optimize their workflow.
Presence at a glance
As an essential part of customer communication, your attendants need all the information they can handle the callers or give them feedback. Use the integrated calendar to quickly see appointments of colleagues, or use the multi-source presence information to reach an available employee while searching.
At a glance