Concept Study Chatbots 1-Day Assessment

Do you like to help your customers in a personal way and do you want to answer their questions immediately, without increasing the workload on customer service?

During this concept study with a focus on Power Virtual Agents, ConXioN has a thorough conversation with the project team, which usually consists of some managers and key employees. We start with an inspiration session where we show the potential of the chatbots of Power Virtual Agents.

After that, our consultants analyze the current situation (AS IS) for each type of end. We put our heads together about how it can be optimized . They will also look at what information is available for the Power Virtual Agents.

The desired future situation (TO BE) is also extensively analyzed. What questions does the chatbot answer? How are the answers structured? How can the customer reach the chatbot? Of course this is all without losing track of the security aspects. For this analysis of the AS IS and TO BE situations, we map out both the strategic vision as well as the functional needs to get a clear view of the organization and the process. In addition, we also carry out a technical analysis: which solution matches the overall picture and your expectations best?

This is the agenda for this 1-day assessment: *Inspiration session Power Virtual Agents *Analysis AS IS/TO BE situation *Adoption workshop *Quote with description of concrete solution with budget and timing based on the concept study *Adoption process

Pricing may depend on the complexity of your specific setup, environment and/or organization.