Teams Managed Service

Modality Systems

Managed Service for Microsoft Teams including Support, Teamwork Analytics (customised Power BI reporting, alerting and automation) as well as other enablement software developed by Modality

To scale innovation and achieve full value from Microsoft Teams, our team of experts can work with you to better understand what's at the heart of your business to help shape and manage your technology strategy.

Helping Shape and Manage Your Teams Operation: Modality offers an array of best-in-class Managed Services for Microsoft Teams, powered by unique reporting and automation tools that enable you to scale a dynamic service for your organisation in the most cost-effective way.

  • Bespoke services are tailored to meet your requirements; there's no 'one size fits all' approach
  • Taking a data-driven approach, we help you identify and manage existing and potential issues across usage, governance, and security
  • To drive best practise, we utilise insights into your Microsoft Teams users' behaviour to establish where to target further adoption and training efforts
  • Advanced service options include a comprehensive offering from Teams Direct Routing and contact centres
  • Access to industry experts, including 2 Microsoft MVPs, allows you to benefit from our unique skills and vast experience

Teams Managed Service is a 12 month service. Estimated cost is based on Incident Management and Service Request Fulfilment (capped at 12hrs per year), during business hours, for 200 users, per year.

At a glance