https://store-images.s-microsoft.com/image/apps.24649.66a63b66-18dd-4e40-a052-7fb01f68393e.7c4039a3-0a0d-43dd-82ce-64e193f448a0.2218f390-7b34-4412-b156-2ad9b9f2759e
Dynamics Telephony
by Dynamics Telephony Public Ltd
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Telephony integration for Dynamics 365 - Avaya, Cisco, Ringcentral, Asterisk, 8x8, Mitel, FreePBX
Compatible with ALL telephone systems
User get a single seamless interface for Dynamics 365 and telephone so that advanced call control functionality is right where is should be - alongside the information that is fuelling their conversation with the caller - Auto-logging all phone activity in CRM
- Progressive dialer based on CRM Queues = 40% contact rate increase
- Personal autodialer
- Inbound CRM screen pop based on caller's phone number
- Click to dial from anywhere in CRM
- Call-back calendar tool ensures no appointment is missed
- Real time CRM dashboard to monitor agents and phone activity
- Management dashboards for time and activity analysis
- Call recording link in Dynamics 365
- Voicedrop
- leave pre-recorded message in voicemail box
- All statistics stored in Dynamics 365
- Any phone system -e.g. Avaya, Cisco, RingCentral, 8x8, TAPI, SIP, .
- Embedded softphone (ans, hang-up, transfer (blind and consult), conference, hold)
- No server required
-CRM 2011 RU8 to latest.
Flexible to fit any call center: pop based on queue, DNIS, developers API, workflow triggers, inbound result codes, advanced phone number algorithm, multiple CRM instances, phone book,
Progressive dialer for outbound campaigns features: auto-load items for agents, auto-dial, auto-reschedule no-answers/busies/voicemail, auto-log notes in CRM, unlimited outcomes, workflow integration, full statistics, easy campaign load (from CRM, file or web), real-time display
At a glance
https://store-images.s-microsoft.com/image/apps.43013.66a63b66-18dd-4e40-a052-7fb01f68393e.411286a4-3133-4aae-a6fe-23a5dbfc1624.d2c7c268-2b9c-4916-a8aa-7948fbb66fcb
https://store-images.s-microsoft.com/image/apps.34099.66a63b66-18dd-4e40-a052-7fb01f68393e.411286a4-3133-4aae-a6fe-23a5dbfc1624.584c1388-2229-4259-8811-3614f9ba697a
https://store-images.s-microsoft.com/image/apps.4080.66a63b66-18dd-4e40-a052-7fb01f68393e.411286a4-3133-4aae-a6fe-23a5dbfc1624.4769ea56-e410-44e9-8561-14310619de42
https://store-images.s-microsoft.com/image/apps.62976.66a63b66-18dd-4e40-a052-7fb01f68393e.17d83a3f-dffd-472d-ba98-9ceed3f2bb67.ab78e4da-754e-40a6-9e5b-55b3f48abdd0
https://store-images.s-microsoft.com/image/apps.44468.66a63b66-18dd-4e40-a052-7fb01f68393e.17d83a3f-dffd-472d-ba98-9ceed3f2bb67.846a564d-97e0-4e08-acd9-cb6c3d8b2e87
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