by CyTrack

Business Class Call Recording for Microsoft Teams Phone System, for compliance, sales and service

## CyRecord – Record your phone calls with Microsoft Teams Phone System


- Ensure compliance with regulatory bodies.

- Prove adherence to the business requirements of your clients.

- Improve staff capability through listening and performance review.

- Improve service delivery through accurate recording of the facts.

- Resolve 'who said what' disputes quickly and without concession.

- Microsoft Teams Adaptive Cards provide intelligent updates and share reports amongst your channels and users through incoming webhook

- Microsoft Teams Configurable Tabs allow relevant reports to be added to Teams channels

**Business Problem**

Business owners want their Microsoft Teams users to record business calls made over external PSTN lines for quality review, compliance and more. CyRecord offers voice recording and analysis of external PSTN calls.

**Get your facts right - voice recording and reporting with compliance**

CyRecord is aimed at business users who require advanced functionality for voice recording of your external Microsoft Teams phone calls. Call recording provides undisputed facts about telephone calls resulting in more rapid dispute resolution. Improve customer service through listening and training and meet compliance to regulatory requirements.

CyRecord offers a business wide solution recording service for all users within the Microsoft Teams environment for your organization.

- Voice recording services – Our solution augments the Microsoft Teams platform with powerful voice recording

- Cloud Voice Recording Storage - CyRecord stores recording files in Microsoft Azure cloud storage for your business (or optionally to your designated storage preference) - this also facilitates data sovereignty for customers.

- Encryption of Voice Recording files – CyRecord encrypts the completed recordings and they can only be played via our integral search and replay interface.

- Advanced filter, Search, Reply & Reporting – CyRecord provides superior ways of searching and reviewing customers recordings.

**Optional upgrade features**

- Integrate to CRM - add our CyDesk module (found in the Microsoft Teams store) to integrate to your CRM and store a link to the CRM contact history together with the details and voice recording of the call.

- Voice Analytics - subscribe to our voice analytics services, recordings can be transcribed, sentiment analysis performed, and keywords identified for statistical analysis (additional service fees apply).

- Workforce Optimisation Services – subscribe to our powerful WFO services for coaching and quality rating of agent’s performance and skills levels (additional service fees apply).


**Limitations, conditions, and exceptions**

CyRecord requires a compatible PBX or cloud communications service using Microsoft Teams Direct Routing, some cloud PBX may require the customer PSTN SIP to terminate to CyRecord Teams SBC. Contact us on the below link for further details. You will require a subscription to our services.

*This application requires a paid subscription, if you don’t have a license please visit*

*for more information and subscription plans*

Add-in capabilities

When this add-in is used, it
  • Can send data over the Internet
  • This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance