by Think AI Office Store

Thinky365 Chatbot for ConnectWise - Your 24×7 Virtual Agent

The Thinky365 Chatbot for ConnectWise is your 24×7 Virtual Agent. With this chatbot you will be able to elevate your service team's productivity in new, innovative ways while improving the overall user experience for your customers.

Managing the cost of maintaining sufficient staff to cover 24/7 availability for customers can be challenging, and 24/7 availability is often required due to customer expectations. If not properly managed, this can lead to overtime costs for the business and poor sales volume due to missed or delayed closing of opportunities. The Thinky365 virtual assistant can expedite productivity for any team member, from novice to experienced users.

In order to use this app, users must have an active Thinky365 and ConnectWise account. Please contact our support team for more details.

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- Keep your clients in the loop with quick communication on service requests

- Engage your customers with the Chabot on Microsoft Teams chat


- Powerful enough to be the first line of customer support

- Quick and low cost

- Boosts organizational productivity and encourages better resource allocation

- Embrace new forms of automation that lead to cost savings for your organization

- Save time and resources by using this Chatbot as IT support agent


- Better utilize your employee's time by letting the Bot respond to basic questions while they do more meaningful and valuable work

- 99% of MSPs say Bot has helped them answer questions faster for their clients

- 24/7 availability, better customer engagement and higher employee satisfaction


- Automation friendly and utilizes trainable intelligence

- Upload hundreds of questions and “train” your BOT to continuously make it more intelligent

Add-in capabilities

When this add-in is used, it
  • Can send data over the Internet
  • This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance