Now Virtual Agent


AppSource ratings(2 AppSource ratings)

Find answers, file requests and complete routine ServiceNow tasks within chat!

The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Teams, so you can work more efficiently within the enterprise using chat. With Now Virtual Agent you can:

  • Execute routine ServiceNow actions via chat
  • Exchange data seamlessly with your existing ServiceNow apps
  • Find answers to frequently asked questions
  • Resolve common IT requests and HR tasks across your enterprise ServiceNow cloud services Note: Virtual Agent services are available in ServiceNow London release onward. Users must have an active ServiceNow account with Virtual Agent capabilities to use this application in Teams. ServiceNow administrator must setup the integration with teams for using the Now Virtual Agent services across your enterprise. You can contact us at

Add-in capabilities

When this add-in is used, it
  • Can send data over the Internet
  • This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance