EX Managed Services - Premium (including Copilot)

by Cloud Communications division of NTT Ltd.

Full-service management, proactive monitoring, built-in automation, reporting and streamlined ops.

Our industry-leading global EX Managed Services deliver lifecycle support across your collaboration, communications and productivity workloads with service models tailored to meet your unique business needs.

Accelerate your growth and focus on your core business initiatives while offloading the day-to-day management and operation of your unified communications and productivity estate.

Managed EX Premium delivers fully managed services across multivendor cloud and hybrid environments. Our services help you maximize the return on your investments by driving SLA-backed operational efficiencies with built-in automation for simplified user management, faster service provisioning, reduced costs and increased agility.

We understand our clients have different needs and require various Managed Service levels depending on their stage of digital workplace transition. To meet this need we’ve introduced tiered service models starting with Essential Services for clients requiring a co-managed services model.

Support for Microsoft 365 Copilot

Leverage NTT as your single point of contact and receive accelerated incident resolution with carriers and UC platform vendors from NTT's expert L1, L2 and L3 engineers. We'll remotely support your IT teams with moves, adds, changes, and deletes (MACDs), service requests and troubleshooting, triage and escalation of incidents relating to Copilot for Microsoft Teams and Microsoft 365 Productivity.

At a glance