https://store-images.s-microsoft.com/image/apps.44322.f0204357-cf04-414b-b10f-56ea5df5e230.4e0afdbf-f806-4871-9ea7-29ec1f85ebc7.532a0750-7a76-4ba9-bd12-c320a073f23a

Hosted Contact Expert

by Geomant

Powerful Multichannel Contact Centre for Microsoft Skype for Business

Business-Critical Communication

CE boasts powerful multichannel inbound/outbound contact for unbeatable crosschannel customer service. It also offers IVR, intelligent skills-based and presence aware call routing and queuing, call recording and callback, alongside comprehensive supervisor control and Business Intelligence (BI) reporting. And since CE integrates with CRM and other business applications, your multichannel interaction histories can be unified into one user-friendly interface to deliver consistent customer information to your team.

At a glance

https://store-images.s-microsoft.com/image/apps.16358.f0204357-cf04-414b-b10f-56ea5df5e230.4e0afdbf-f806-4871-9ea7-29ec1f85ebc7.d863da7f-b52f-4381-9644-edb3a15a4128
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https://store-images.s-microsoft.com/image/apps.42021.f0204357-cf04-414b-b10f-56ea5df5e230.4e0afdbf-f806-4871-9ea7-29ec1f85ebc7.599b3c8e-35f8-4fd0-9c89-2b131f4f047b
https://store-images.s-microsoft.com/image/apps.63309.f0204357-cf04-414b-b10f-56ea5df5e230.4e0afdbf-f806-4871-9ea7-29ec1f85ebc7.0a710924-3cba-415c-921d-7e17064a2aca
https://store-images.s-microsoft.com/image/apps.29794.f0204357-cf04-414b-b10f-56ea5df5e230.4e0afdbf-f806-4871-9ea7-29ec1f85ebc7.acb94bd2-9a49-42cf-9e24-e7dc5e19c763
https://store-images.s-microsoft.com/image/apps.7889.f0204357-cf04-414b-b10f-56ea5df5e230.4e0afdbf-f806-4871-9ea7-29ec1f85ebc7.38b107ae-7ae5-456d-be40-b7b63ec166ef